FEE PROTECTION SCHEME
Service Quality Targets
At our university, we are committed to providing exceptional service to all students, faculty, and staff. Our service quality targets are designed to ensure a seamless and supportive experience throughout your academic journey.
Acknowledgement to Feedback
Email feedback@lsbf.edu.sg
1 working day
Feedback Form – FRM-047
2 working day
Social Media (Facebook) – www.facebook.com/LSBFSingapore
1 working day
Other Categories
Dispute Resolution
70%
Course Transfer/ Withdrawal
70%
Process refund for course withdrawal
Within 7 working days*
*from the date of refund request
Release of Examination Results (Applicable to All Internal Examinations only)
Within 4 weeks*
*after completion of the final examination paper
Outcome of Examination Results Appeal
First Appeal
Within 7 working days*
*upon receipt of first appeal request
Second Appeal
Within 4 weeks*
*upon receipt of second appeal request
FEEDBACK
Feedback, comments or suggestions for us?
Your feedback will enable us to work on to improve our service, quality and facilities. Please take some time to write to us at feedback@lsbf.edu.sg if you have any feedback, comments or suggestions to share with us.